Q1: How to Order?
Our user-friendly website lists hundreds of products in many different categories. Just browse, choose and add your selected product to the cart. Put your details and check out by selecting a payment method. You will receive a confirmation email and call from our team shortly.
Q2: How to use Cart?
The cart allows you to review your selection, make sure everything is okay, make some changes before ordering if needed, see the final price and the total amount. You will access it every time you click on "Buy a product" or on "Cart" at the top of the page.
Q3: How to log in?

You can log in through:

•	Your email 
• Facebook
• Google +
• LinkedIn
Q4: Where's my order?
Go to ‘Your Account’ and ‘Order History & Details’.
Q5: Do I have to create an account to shop with you?

You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us.
You will also receive benefits such as order tracking, regular updates about offers and discount codes.

Q6: Do I have to order online?
As we are primarily an online retailer therefore you can only order online. It is fast, convenient and safe. Plus, you get a larger variety of products. In uncertain conditions for instance if your internet crashes, then you may call our customer support team and order via telephone.
Q7: How do I know that my order has been placed?

Once you've placed your order, you will receive an order confirmation email containing your order number.You will also receive a confirmation call from our team shortly.
Once our team has procured your order from the distributor you will receive a second email to updateyou when your order is on its way to you.
Lastly, when your parcel is dispatched, we will send a third email to you.
If an email does not appear to have been received, please check your spam folder.

Q8: Can I make changes to my order?
Definitely! You may change the order until you receive a confirmation call from our customer representative. After you receive a confirmation call, you will not be able to make changes to your order.
Q9: Can I cancel my order?
Yes! If in case you want to cancel your order after placing it, you will need to make sure that you cancel it before shipment. Once you receive an email saying that the order has been shipped, you won’t be able to cancel it.
Q10: Can I get a refund if the price has changed since I ordered it?
Prices keep changing in an online store based on demand, response, season and trend. In this case, we will not refund the difference.

Q1: How can I pay for my order?

We accept the following payment methods:
• Cash on Delivery
• Jazzcash

Q2: Can I pay in installments?
No, we do not have the service to pay in installments.
Q3: Are the prices on the website negotiable?
No, the prices are final and inclusive of all taxes.

Q1: How can I find out more information about a product?
We have experts in our team for each category listed on our website. Please don't hesitate to contact us and we'll try our best to help you.
Q2: What if my desired product is out of stock?
You can set a notification update on that product and we will let you know once it becomes available.
Q3: How can I set a notification update?
If a current product is out of stock, instead of “Buy Now”, you will see an option of “Notify me when available”. Just click on that!
Q4: What is the procurement process?
We procure all our products directly from the company. We make sure that they are authentic and 100% genuine. Any product that does not meet our quality requirements is replaced before being delivered to our customers.

Q1: Where do you deliver to?
We deliver to all cities of Pakistan.
Q2: Do you deliver outside Pakistan?
We don’t have a delivery service out of Pakistan as yet, but it is something that we are looking into.
Q3: How much does delivery cost?
Delivery charges for orders above 500 PKR is free. For orders less than 500 PKR, delivery charges are 70 PKR.
Q5: What time will my delivery arrive?
Deliveries can be made any time between 9.00am and 9.00pm.
Q6: What if I am not available when my parcel is delivered?

Our delivery team will always call you before delivering and confirm your availability.
If it’s delivered by a courier company, they may leave the parcel with a guard or neighbor.
If not, they will leave a card saying they tried to deliver and instructions on how to contact them for rescheduling your package delivery.

Q7: Will a signature be needed for my delivery?
Yes, a signature is needed when an order is received in order to keep a record for future reference
Q8: Can you deliver to a different address than my billing address?
Yes! You can have your parcel delivered to another address. When you place your order, you will be asked for both your permanent address as well your mailing address. Your order will be delivered to your mailing address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field.
Q9: What if my parcel does not arrive?

We ask if you could patiently wait up to 4-8 working days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.
If you have still not received your order after this time, please contact us stating your order number and we will solve this issue as soon as possible.

Q10: Can I have my parcel redirected to a different address?
For your security, we won’t be able to change the delivery address after order placement.
Q11: Can I have my order delivered to my work address?
Yes! Just make sure to put your company’s name and contact person’s name clearly in the address.

Q1: What should I do if I`ve forgotten my password?
Simply click the ‘Forgot your password?’ link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.
Q2: Why am I experiencing problems when entering my payment details?
First, make sure you are entering correct details from the card carefully. Then contact your bank to ensure there are no problems in your account or from the bank. If problem persists, contact us here and we will investigate further.

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